Homewood Suites by Hilton Coralville - Iowa River Landing

The one bright spot was the hard-working maintenance man, who did his best to fix problems even though he didn’t have the parts. The hot tub was out of order while waiting on parts, which was one of the main reasons we chose this hotel. My wife needed to soak and ease the pressure in her back before a medical procedure, and we’d even bought new bathing suits for the trip. We’d booked weeks ahead because her procedure was at the hospital across from the hotel. We specifically asked for a room away from elevators and stairs because of the noise, since she needed a quiet place to rest afterward. Instead, our room was right across from two elevators, the machine rooms, and storage rooms. There was a second bedroom door that we hoped would block the noise, but it didn’t. The air conditioner didn’t work because the thermostat was hanging off the wall, leaving a hole you could see through into the next room. Maintenance got it somewhat working, but parts had to be ordered. We asked to change rooms and were told they were “sold out.” The shower head was broken too, and they had no spare parts. The maintenance man took one from a “vacant” room across the hall, but it was only a little better and the water pressure still wasn’t good. After our third call to the front desk, they offered to check for another room the next morning. I explained that my wife had her procedure then, so we could only move before it or to a room on the same floor. I contacted Hotels.com customer service, and they advocated for a refund for the first night. The staff took that badly and were hateful and extremely rude for the rest of our stay. The next day, around 11:30, they told us to pack everything and move three floors down within half an hour so they could clean and turn over the room. I’d already explained my wife couldn’t move after her procedure, so we politely declined. They responded with a snide remark and a nasty reminder that we’d already been refunded for one night and that was the last thing they’d do for us if we stayed. The noise from the elevators and machine room, cleaners yelling to each other in the halls, and three screaming kids running wild in the room next door pushed my patience to the limit. Breakfast was bland, stale, and poor quality. The only things I could really eat were a few pieces of fresh fruit and the make-your-own waffles. After my wife posted an honest review, they rudely tried to blame us by saying we’d declined to move. We won’t stay here again and I’d avoid the place. There are better options at better prices, and I’m sure their staff are nowhere near as rude or hateful.