Hilton Garden Inn Dallas/Market Center

The overnight front desk agent on 12/12/25 should be retrained on Hilton service standards or fired for how unprofessionally he treated me as a loyal Hilton Honors guest. Before arriving, I called the evening staff to explain that an unexpected delay and a three-hour drive from my home area meant I’d be very, very late. When I got there, the agent was rude and immediately discriminated against me. I stayed civil and respectful because I was tired and just wanted to get to my room. He continued being rude during check-in and charged my card more than the quoted amount. When I asked whether the room was connecting, he demanded my keys, canceled my reservation, and told me to leave and find somewhere else. He hadn’t told me about any issue with my late arrival. When I asked why he canceled it and tried to explain, he called security and said, “please take out the trash it's time for him to leave.” I told him I was a regional manager of hospitality and that his behavior was unprofessional. He mocked me, saying, “okay Mr Regional Manager you're trash and need to leave.” He refused to give me his name, so I walked to my vehicle. He followed me out and kept mocking and instigating. I told him I was recording, and he said that was okay because his staff backs everyone there. As I was leaving, he was rude and threatening, even saying that if I returned he would beat that a$$. As a loyal Hilton guest, I urge people to stay elsewhere as long as this person works there. A hotel stay should be enjoyable and safe, not discriminatory and threatening.

I travel often for work, so it’s nice to find a place this clean with staff who are cheerful and helpful. Everyone I dealt with, from the cleaning crew and maintenance to the front desk, was polite and welcoming. Everything was great.

The hotel was a convenient distance from downtown, and it worked as an affordable option during a last-minute trip of almost a week. I went during the State Fair, when prices were high everywhere, and the reviews had made me skeptical. I was surprised that the room was decent, clean-looking, and free of bad smells. The mini fridge and microwave were handy. The TV was small, about 32" or less, but I barely watched it. Mornings had room service available, and they brought extra towels when I asked. It took a little while for the shower to warm up. The AC HVAC made a loud drilling noise for about a minute each time it started, then stopped. I’d recommend it if you want somewhere cheap and convenient.

We were traveling with more than 400 teenagers, and every room was ready for us. The location was great, and the staff were too. The hotel is showing its age, but the service more than made up for it.