Bluebird Dennisport

Our room was never cleaned or given fresh towels, the AC didn’t work, the sink kept clogging, and there was mold in the shower. The sticky flooring made our feet feel gross just walking around. For what they charge, I’d spend the money elsewhere. I contacted BlueBird after we left about these problems and got no response. That lack of customer service says plenty. There are better hotel options nearby, so avoid this place.

I traveled alone with my dog and found the location convenient and walkable to a nice park and some good places to eat. The room had a microwave, which was useful, and the staff were friendly. It’s a motel-style place and very kid-friendly, so we did hear kids running around, though it never got out of hand. A few things would have improved the room: sheer curtains to let in the nice morning light while giving some privacy, plus a clock and a coffee maker.

The updated design and location were nice, but the stay was disappointing, and I wouldn’t come back. The room was clean and renovated, yet the walls and ceilings were so thin we heard every footstep overhead. The TV turned itself on in the middle of the night and wouldn’t switch off, even after we unplugged it, so sleep was rough. Staff felt dismissive and unfriendly the whole time. There wasn’t water or even cups in the room; when I asked at the desk, I was told water wouldn’t be available until 11am because “it’s not time for water yet.” Before arrival, the hotel emailed offering late checkout, but when we asked on check-in day, they said it was no longer available. That was frustrating and misleading. With better hospitality and attention to basic needs, it could be a great place, but the sound issues, poor service, and technical problem made it a letdown.

We’d been looking forward to trying the Bluebird since its remodel, so this was a real disappointment. My wife and I had booked a room for August 3rd and drove two hours from Quincy, MA, only to learn at check-in that our room’s air conditioning wasn’t working. Another guest in the lobby said an entire building had been without AC for more than 24 hours. We might have stayed for a meaningful discount, but the front desk could only waive a $22 fee. We weren’t willing to pay over $300 for a room without AC, so we asked for a manager. Staff tried calling, but nobody answered. They said a manager would be in the next day and would call, but no one followed up. The larger hospitality group manages several properties, yet no one warned arriving guests about the AC problem. We did get several group texts during the day about an illegally parked car. We had to cancel and abandon our plans. After this, we’ll avoid hotels operated by Lark.