The Grant Street Inn Dunedin Downtown Historic District, an Ascend Collection Hotel

The pool was green and looked so gross that I wouldn’t let our kids swim, and I heard other guests complain about it too. There were also hanging wires in the hallway, doors that were hard to open, thin walls, and a broken bed. For a hotel that looks newly built, it felt really poorly put together. We had such a bad stay that we left for an Airbnb, even though we were in town for a wedding at the hotel. We asked whether we could get any money back for the remaining three days, but Linda said no, which I understood. The way we were treated made everything worse. At check-in, the desk guy barely responded when I greeted him, and said they didn’t have the pack n play we’d been promised when booking. The wedding was the reason we were there with our three small kids. After our first bad night, a maintenance guy came up, was very nice, and agreed the bed was broken. But when I followed up, Linda was mean and denied anything was wrong. She also said they’d had “so many” complaints about our kids running in the hall at night. They were asleep then. I explained and apologized for them running around during the day, but she brought it up again later even though we’d been gone all morning. She had earlier said they could run as much as they wanted during the day. Then the TV remote didn’t work, so my husband used the button to turn the TV off, and it came crashing down. When I went back to Linda, she yelled that we’d ripped it off the wall on purpose. Tiana, another front desk employee, called me a liar, laughed at me, and rolled her eyes while I spoke with Linda. I was embarrassed and confused. The day before the wedding, Linda came upstairs while the bride, her mom, and grandma were setting up and said they were being too loud, then said she was locking the doors until the wedding day. On the wedding day, I was nearby when another guest had a room mix-up. They wouldn’t offer her anything beyond a 10% discount. That same desk guy told her family the wedding guests were awful, pointed at me, and said I’d “threw a TV off the wall.” When I said that wasn’t true, he argued that I’d threatened him and called the police on me. The service was unbelievably rude. A front desk guy, Linda, and Tiana all made the stay feel hostile, and I’ve never had customer service this poor. This place didn’t feel kid friendly or even people friendly, and I wouldn’t recommend it. I have pictures and videos of almost everything I mentioned.