Quality Inn Falconer - Jamestown

The way Sapphire Navarro handled our attempted stay at the Quality Inn in Falconer, NY, was awful, and I still want the issue investigated. On 1-25-2026, I went with my girlfriend, Kristen Capizzi, and asked for an early check-in. Sapphire Navarro, the front desk manager, recognized that I had stayed before. I can document those stays and plan to post screenshots, including one from 1-14-2026. That’s why I find it hard to believe I was on a do not rent list in October. I believe that claim was made up. We gave them the reservation under my girlfriend’s name, but were told she was on the “do not rent” list. When we came back later, Sapphire said I was on it too, despite my recent stays. The interaction was unprofessional. We saw handwritten entries on the list, and she laughed and said she could do whatever she liked because she was front desk manager. The incident began around 1:00 PM and went on until about 3:05 PM. Local police were called, and there’s a report I intend to post. Sapphire brought up having an issue with my girlfriend at a previous job. She just smiled and said, “so what.” I believe she was let go from that job over similar situations, and she should not have been hired for this kind of position without a better investigation. The other employee working with her went along with what I believe was a fabrication. Front lobby footage should show what happened. I asked for security footage from 1:00 PM to 3:00 PM to be reviewed, along with computer logs showing when our names were added to the list. I believe Sapphire added them that day, and the system should have a timestamp. I also want inaccuracies on the list corrected, accountability for the employees involved, and a full refund for the lost stay, even though the room was non refundable. I asked for Sapphire and the other employee to be terminated. Afterward, I saw a generic response to my complaint. It didn’t address accountability for making false accusations and putting both me and my girlfriend on a do not rent list for no reason. I want to hear that Sapphire and the employees who went along with this were terminated. We can’t see staying at the hotel until this is made right. Hopefully whoever writes the responses understands that.