Best Western Flora Inn

We moved our reservation to another town after staying just one night. My father-in-law had already spent four nights here without hot water, and the problem still hadn’t been fixed. Staff kept saying someone was coming to repair it. We were in town because of a death in the family and couldn’t get a hot shower. Hot water is a basic need. The staff were wonderful, but I got the sense management wasn’t doing its job to provide guests with the essentials.

The staff and location are the only things this place has going for it. The first room they gave us hadn’t been cleaned, so we went back to the desk and got another one. At first that room seemed fine, then I went to turn up the heat and saw mold all over the curtains. My white socks came away black from the carpet. This place is SO GROSS! I paid almost 130 dollars for this? Management needs to step up and do something. I’ll be contacting them.

Breakfast really wasn’t it, but the stay was comfortable and reasonably clean. My husband won some $$ on the slots in the little casino room!

I was there for one work night, and by the time I reached my room I was too exhausted to deal with how poorly the cleaning staff had done, if they’d cleaned it at all. Then, about four hours after I checked out, I got a call saying they’d charge me another $100 for a damaged microwave I never used or touched. I returned to ask to see it and explain what happened, but they wouldn’t help or show me proof of the supposed damage. For the next couple of months I called several times a week after being told I’d get a refund. The manager dragged it out and eventually offered $50 off the damage charge, which I never actually received. I’m sharing this so someone else might avoid the same hassle. I wouldn’t recommend staying here or giving them money. If you do end up here, record the room when you arrive and check everything, then do the same when you leave, so you have evidence if they do this to you too. I’ve started doing that myself, though I shouldn’t have to. I’m extremely disappointed with the service. It feels like they’ll try to squeeze an extra penny out of you for any reason.