Fairfield By Marriott Inn & Suites Foley

I just wanted a clean room, but the first one had hair and crumbs on the bed and floor, plus a bug on the bed. I showed the front desk photos and offered to walk the employee up to see it. She declined, but gave me another room. That bed had hair and a bug too. When I returned, the employee was on her personal phone with another worker and again didn't come look. She acknowledged from the pictures that housekeeping needed to do their job, and gave me a third room on another floor. That one was clean. Still, she entered a note in my file claiming the pictures weren't from their hotel, which wasn't true. I wasn't trying to be difficult. I wouldn't sleep in a dirty bed.

This seemed like a very new hotel, and we'll definitely return. Our room was clean, the shower had good quality soap, and the AC was cold. Restaurants, a grocery store, and activities are all conveniently nearby.

Jacob gave us such a warm welcome at this nice, new hotel. Our keys were ready, the check-in was effortless, and we even got a thank-you note for being loyalty members.

The manager called the same day I posted this and offered half my stay back. I appreciate the gesture, but that doesn't change how little sympathy I got from the front desk or how nobody tried to find a solution. They just shrugged it off. I wouldn't have spoken to the manager if I hadn't complained. The hotel itself was nice and new, as I said before, and I don't blame the staff for being limited in what they could do. But I think the front desk needed better problem-solving skills. We checked in on 8.1 and were due to leave on 8.3 with no hot water or towels. I told the front desk and got a flat apology and the claim they were working on it, though it didn't look that way. We had to find somewhere else to shower and get sand out of our hair. When I called corporate, they said someone might contact me in 2-5 bus days, but I needed the problem fixed then. What bothered me most was that the desk kept checking people in without warning them about the hotel-wide issue. Marriott could have booked them at a sister hotel while fixing things for guests already there.