Home2 Suites by Hilton Fort Worth Cultural District

As Hilton Honors members, we've stayed at many Hilton properties and never had a night like this. After a long day at the Ft Worth Stock show, we arrived at 10 PM with a reservation, only to learn the hotel had overbooked and had no room for us. We were exhausted and hungry, hoping to shower, eat something, and sleep before an early day at FWSSR. The desk employee seemed unsure what to do. She said she'd call around for another room, then helped the next person in line while I waited longer for help with a problem the hotel had caused. After another 20 minutes, I asked her to cancel the reservation and had to search for another hotel myself at 11 PM. My Hilton Honors account now says I made a “late cancellation,” which is not what happened.

They really look out for guests here and go out of their way to make sure people are satisfied. The service was awesome. From now on, this is where I'll stay when I visit Ft. Worth.

I wouldn't recommend this Hilton. The coffee was bland, the yogurt machine only had a very sweet option, and the waffle batter was so watery the waffles came out badly. They ran out of ham, eggs, and English muffins and didn't bring more. The staff seemed understaffed, with the same receptionist covering the desk and breakfast area, and moving very slowly. It's the worst Hilton breakfast I've had, after staying at hundreds.

Jocelyn, the night manager at the front desk, made our one-night stay memorable and enjoyable. A friend from out of state had booked and paid, and she patiently walked us through the check-in process and made sure our safety came first. She was incredibly sweet and helpful, and made everything smooth after a fun night out drinking.