Kris10 E.
I’m still frustrated about this. We stayed six days, and our check-in was at 4pm, but when we got upstairs after unloading the car, housekeeping was still cleaning the room. We couldn’t get in until 5:15, more than an hour late. That threw off our whole evening, and waiting that long is ridiculous. HK management called to apologize and offered a refund, which I accepted. Three weeks later, I still haven’t received it. I’ve called several times, but nobody seems to know what’s going on. They say there are no notes on our account, even though I have time-stamped text messages. You’d think customer service would be better. If we’d kept housekeeping waiting outside after a late checkout, I’m sure they would’ve charged my account $100. Time is money, and I want my money back.

