Stephen C.
At what we pay each year and roughly $700 a night for a three bedroom unit, I expect better upkeep, safety, amenities, and service. That price feels steep, especially off season, and some thoughtful upgrades wouldn't take much. We arrived after dark, and none of the three entry switches worked. We had to use phone flashlights and cross a dark room to find a working switch, which wasn't safe with our one year old. Missing outlet faceplates were another hazard. As a general contractor, I noticed plenty of maintenance issues: the sheets were worn and had holes in them. My whole family wanted to play pickleball, but the resort only had six paddles, and one was broken and taped together. We stopped for groceries on the way, backed into a spot, and unloaded nine suitcases and all the groceries onto the sidewalk. Just as we finished, the sprinklers came on and soaked everything. The heads near that parking area looked broken, making it worse. I also had something stolen by the pool. There were no cameras, and staff couldn't offer meaningful help. I was told to check lost and found and sent around looking. Later I noticed sandals I'd found and turned in were left behind the main desk for four days, which didn't make me confident in how things are handled. A lost key card costs $10, which stands out when most hotels don't charge for one.
