Colorado Rocky Mountain Resorts - Frisco

They accused us of smoking inside a nonsmoking unit, then said we’d used a charcoal grill even though grilling wasn’t allowed. The oven was broken, so we had to get to know the neighbors just to have a way to eat. And then you think it’s fine to take another $300 from us? Your company sucks.

This was our second year in a row staying at a resort managed by Colorado Rocky Mountain resorts, and it was nice to see a familiar face at check-in. Ashley went well beyond her job to make sure everything was comfortable and in order. We arrived early, and she handled the paperwork, then called when our unit was ready. The condo was lovely and clean, with a nice private patio. We’ll definitely come back as long as we can afford it.

A member of our group was called up for military service right before the trip, so we couldn’t go after all. We’d booked through a third party, but Rocky Mountain Resorts still worked with us and let us cancel. That was way above and beyond. Thanks so much for understanding. If we can book again in the future, you’ll be our first choice.

The unit was also much too warm even with the thermostat at 60, and when we brought it up, all we got was, “oh yeah that’s a warm unit,” with no suggestion or apology. We also couldn’t get help when the stairway smoke detector started beeping at night. The maintenance line said they had no way to fix it and told us to “sleep downstairs,” which wasn’t possible with our two babies. Management was supposedly unavailable, and the person on call didn’t have a ladder. We eventually worked out how to fix it ourselves without one. When we called management the next afternoon as instructed, we were told they hadn’t shown up and weren’t answering calls or emails. The lack of management availability was appalling.