Chris N.
The manager promised me a refund, but as of this review it hasn’t come through. I’d remove this part if they honor that promise. I’m mentioning it so the next person who books gets a refund. Priceline has tried to call and email the hotel, but they haven’t answered the calls or replied to the messages. I asked the manager three times to confirm he would refund us because of the hotel's and room's condition, knowing how difficult refunds can be at these less than honorable hotels. He assured me each time. Room 530 was the first one we were assigned, down a dark hallway where the remodel wasn’t finished. The claim that it was freshly remodeled was false. It was a mess and hadn’t been cleaned, and the room smelled like an 80's pool hall bar. The walls were yellow with nicotine. I called the front desk right away to ask for another room, and they gave me room 328. That one didn’t smell like smoke, but did smell like mold and mildew. We turned on the AC, and dust came from the vents. The compressor was extremely loud, and after about an hour it still hadn’t cooled the room. This hotel should be a 2 star hotel, nothing more.
