Americas Best Value Inn & Suites Hempstead Prairie View

The room was a decent size and near places to eat, but that's about all I can say for it. We were meant to have breakfast, but nothing was set out, and the pool stayed closed even though we'd been told it would be open. My kids were really looking forward to swimming. We booked a room with two beds for four nights, but they had us down for one bed and had to correct it. There was no Wi-Fi, and the TV shut itself off after about 15 minutes. They changed our towels only once during the whole stay. Around 6 a.m., we were woken by a loud argument in a language I couldn't identify. It was cheap, and you get what you pay for.

The rooms were roomy and clean, and everyone was so nice and friendly. One of the best places I've stayed.

Kathy made the whole stay feel like a little piece of heaven. Her customer service was better than I've had at any other hotel I've stayed in. She went out of her way to make us feel welcome, so I really recommend asking for Kathy when you book.

The worst part was getting a call at 8 a.m. asking whether we wanted the room cleaned. People at a motel usually don't want to be woken unless they've asked for it, and it made me really angry. We stayed two nights and the place did the job, but I wouldn't call it the best or want to return. Staff were nice, and they agreed to bring extra blankets. The bed was okay, the A/C and TV worked, but there was no Wi-Fi or other amenities. The room felt run down and needs an upgrade. The furniture looked as if it might not have been cleaned since it was bought, probably back in the early 2000s. A strong chemical cleaner or roach spray smell left us congested for days, including family in the room next door. The shower sprayed water around enough to soak the whole room. For the quality, or lack of it, I thought the price was too high. This is a motel, not a hotel.