Haihai

We didn’t feel welcome at all, and the stay was very disappointing because of the host’s conduct and the uncomfortable atmosphere. From the start, she came across as unfriendly and unprofessional. When we arrived, we were simply told to go upstairs to our room, with no introduction or explanation. We were left to figure out how the house worked ourselves. A greeting, quick tour, or even basic information would have made a big difference. We also felt watched throughout the stay. The host was constantly intrusive, and it was hard to relax with the feeling that someone was monitoring what we did or looking over our shoulders. We felt unwanted, and noticed other guests seemed to be treated better than us from day one, for no clear reason. We don’t want to make false accusations, but some of the behavior felt discriminatory and left us uneasy. Reading the owner’s replies to negative reviews says a lot about her character. If you want to feel welcome, respected, and comfortable, unfortunately we wouldn’t recommend this accommodation.

I never stayed at the property because of a booking mix-up involving Hawaiian Ohana Home. I booked through booking.com for the wrong dates. The listing clearly said cancellations weren’t refundable, so I knew that mistake was on me. It wasn’t a big deal, and I was going to head to Hilo sooner rather than waste the booking. Before driving, I called to ask whether the dates could be changed on the property’s end. The owner said he couldn’t change them himself but would approve a refund if I sent the request through booking. I canceled and submitted it. Booking later told me the owner had denied the request. I called the property several times to ask what had happened, but no one returned my voicemails, and I still haven’t heard back. I’m pretty annoyed. It feels like the property took my money by saying they’d approve the refund, which changed what I would have done if they’d been honest about their intentions.

I slept and rested well in a clean room that was big enough and had what I needed. Diana was the highlight. At first she might seem strict and strong in her manner, but she turned out to be the kindest host I’ve had. She drove me to the bus stop or city center whenever I needed, since I had no car, and looked after me with water, fruit, and towels for my tours. She even pointed me to the best poke place ever. I’m really grateful to her. Without a car, the location wasn’t ideal for my needs, but it was still okay. Thank you for everything, Diana 🙏🏻

The apartment was very clean and well appointed, and the location is excellent, close to everything. Diana is a lovely host. I recommend it 100%.