Faridullah S.
We've already contacted HCCD and HUD about these problems, and we're prepared to take further action if needed. Residents deserve transparency, fairness, and respectful treatment, but we're not getting that here. I've lived in this apartment community for over two years, and the management has become the most unprofessional and unaccountable team I've dealt with. For quite a while, my utilities have been overcharged, with no clear explanation or effort to resolve the issue. When residents ask questions, the responses are dismissive and rude. Staff have also failed to control people who repeatedly break community rules, and seem to punish the broader Afghan community for what a few individuals do. At the leasing office, staff often raise their voices and speak disrespectfully. One staff member tries to explain utility increases by saying grocery prices have gone up. That has nothing to do with utility bills and shows a lack of professionalism and accountability. This has been going on for some time and keeps getting worse. Management should address these serious concerns immediately.
