Quality Inn Houston East I-10

I paid $1,450 for a stay at Quality Inn Houston East I-10 and ended up trying four different rooms because of serious problems. The first night, I found old dried blood on the sheets. I asked for clean ones three times, and the first two replacements had blood on them too. The rooms I was shown later were just as bad or worse, so I stayed in the same room. Two had a strong mildew smell and similar cleanliness issues. I cleaned my room myself just to make it somewhat livable, which no paying guest should have to do. At night, roaches came out from all over, and I recorded it. I also saw mice around the property, near the elevator, and inside rooms behind the TVs. There were mouse traps throughout the property, and I personally saw a mouse, so there is clearly an active pest problem. My room and the property were in disgusting condition and a serious health concern. I also noticed personal things missing, including expensive cologne and perfume. Staff were rude and dismissive. At one point they refused to clean the room unless I stood outside in the hallway. Management said I should check out early if I wanted to be considered for a refund, so I did, but they are still holding my money and refusing to refund the unused days. I have photos and videos of the conditions and the property. Calling my review inaccurate doesn't change the evidence. The owner's response is misleading and doesn't reflect what happened. This wasn't just a small stain. Because the accommodations didn't meet basic health and cleanliness standards, I want a full refund for my stay. If it's not resolved promptly, I'll take it to Choice Hotels International, the Better Business Bureau, and the Texas Department of State Health Services, with the documentation. I expect this to be handled appropriately. I'll also report the property to the health department and corporate.

I won't be back. I've stayed here on business trips for at least four years, and there's always something going wrong. The elevators, breakfast, wet carpet, hot and cold water, A/C, and other things have all had problems. They don't really fix things, just put a bandage over them. Most recently the hot water was out for three days during the freeze, after the water had also been shut off for maintenance not long before. I was working 11-hour days, walking constantly, and was tired and sore. I didn't just want a hot shower, I needed one to keep going, but they couldn't provide even that basic thing. I called corporate, and they started a report, but said they couldn't offer a solution until I checked out and the office staff called in a formal report. When I asked the office staff, they refused to call. At checkout that afternoon, I told the front desk I wouldn't return because of the hot water. The front office staff have been friendly, which is what kept me coming back. But being friendly doesn't repair anything or make up for missing basic necessities. And to the owner, don't sit there and lie to me about this being unusual. This is your standard of service. I've stayed here four years and it's always something. Start fixing things and caring for your guests. I'm not a fool, and I will never be back.

For $65, I got a quiet, clean room with a fridge and microwave, and it was a lot better than I expected. The rest of the hotel looked pretty junky, though. On the third floor, an AC unit was broken through the wall, and the furniture was in rough shape.

I felt safe the whole time. The room was clean and cozy, and the staff were welcoming and friendly. Thanks to the gentleman who came by to check that I was okay and enjoying my stay!