Residence Inn by Marriott Huntsville

I came in from Louisiana and had a great stay. Everyone was welcoming and showed real hospitality. Travis Appleton at the front desk answered my questions and helped me feel at ease. In the morning, Ashley Hardin had a hot breakfast ready downstairs and was there if I needed anything.

We had room 103, which was spacious, clean, comfortable, and well kept. I tend to choose Marriott properties, and this Residence Inn is a good example of why. The staff were excellent, there was plenty of parking, and breakfast was small but hot and fresh. Just be aware that turning into the lot on an incline could be awkward for longer vehicles or cars pulling trailers.

The location is good, and the staff seemed to be trying their best, but the place felt like a dump and the management or owners seemed cheap. We stayed two nights and left disappointed. There was mold around the tub in the dim bathroom, rusty light fixtures, and unexplained spots on the lampshades. Breakfast was watered-down scrambled eggs and sad microwave sandwiches. Outside, the lights stayed off well after sunset. There have to be better places to stay in Huntsville.

The most serious issue came at checkout on 9/1/2025, after my family and I had stayed about 45 days, from July 2025 through August 2025. We found that groceries and several personal belongings were missing from our room. I reported it right away to Rejanee E. at the front desk, but she acted as if it didn’t matter and showed no empathy. Only after I said I’d contacted Huntsville Police did she call general manager Deondre Thomas. The evidence pointed to a member of housekeeping, but Thomas didn’t take proper steps to identify anyone or recover our things. We never got them back, including invaluable souvenirs from friends. Completely unacceptable. There were problems throughout the stay, too. For almost two weeks, marijuana odor spread through the hotel. I repeatedly told front desk staff, including Rejanee E., that I could smell it in our room. My son was only 3-months old, and I was especially concerned. Staff didn’t report it to the general manager, and it took them a long time to investigate, identify the people responsible, and kick them out. I nearly filed a police report. The place was filthy. The breakfast area was always a mess, hallways stank, and housekeeping never changed the sheets unless my wife or I complained to the general manager. Food ran out at breakfast all the time, and staff didn’t seem to care. The coffee dispenser was often empty, and they almost never brewed enough for everyone. My wife and I eventually gave up trying to get coffee. I’ve been a Titanium Elite with Marriott Bonvoy for a long time and have stayed in hotels around the world. Residence Inn Huntsville, operated by Helix Hospitality, was the worst experience by far. Helix Hospitality needs to take this seriously. Guests choose Marriott brands expecting security, professionalism, and hospitality that leaves good memories, not a stay that makes you feel undervalued.