Best Western Ingleside Inn & Suites

I couldn’t feel comfortable in the room because it was so dirty. The floors hadn’t been cleaned, the bathroom was in terrible shape, and dust and stains were everywhere. For what they charge, that’s unacceptable. I was very disappointed and wouldn’t recommend this hotel or ever come back.

The door didn’t latch properly, and someone who came to the wrong room was able to push it open. I asked for owner DK to contact me. The front desk told him, but he never called. I then contacted customer service, who asked him to call both me and them. Five days later, neither he nor customer service had responded. The room was a mess from the start: something was on the wall, there was dried pee on the toilet seat, and old food in the cabinet. The elevator sounded dangerous and had no inspection certificate. The pool had loads of dead spiders, and the hot tub barely worked. My breakfast waffle tasted awful, almost fermented. I saw the night staff putting breakfast out at 11 pm, so maybe it had been left out without refrigeration. There are other hotels right across the street. Stay there.

We were very unhappy with the stay and felt the hotel fell far short of a good hotel brand’s standards. The blonde lady with glasses at the front desk always frowned and answered us rudely, as if guests were staying for free. The sheets and towels didn’t smell clean, and everything felt filthy. Since we arrived late and were exhausted, we didn’t realize the sheets hadn’t been changed until the next morning. We chose this place for a four-day family trip because it had a kitchen, but the stoves didn’t work. My husband had to go to the office several times before they gave us a portable burner. The room was meant for four or five people and had two queen beds, but there was just one spoon in a drawer, and the drawers were dirty inside. When we asked housekeeping to change the sheets, they said, “You’re not on my list, so I can’t change them.” There’s no daily cleaning, and you have to ask and remind them repeatedly for everything.

We drove about 2-3 hours from home for a beach weekend, having booked by phone for two adults, one teenager, and our dog. We clearly gave the operator our details. He repeated them back correctly and confirmed the room, and we received confirmation by email and text. At check-in, we were told the reservation was for one adult, the name was wrong, and the billing address was in Florida instead of Texas. We were also told the hotel wasn’t pet friendly and that we’d need to pay a deposit for the dog, plus extra for the second adult. They said they’d “do us a favor and not charge for the teenager.” Gee, thanks. We declined the room and asked for our money back. The booking was wrong, and now we were being asked to pay more at the last minute to stay. I didn’t care that people were lining up behind us. We wouldn’t be pressured or intimidated into extra charges after agreeing on the price hours earlier. The manager said a refund would be impossible, but we’re already working with our bank. We later spoke with the phone representative, who also pressured us to stay if we paid the dog and extra adult fees. When we kept refusing, they offered to waive the pet fee but still charge for the adult. We declined again. We refuse to be swindled. We wonder if the first operator deliberately entered the wrong details so we’d feel forced to pay more if desperate, though we only live 2-3 hours away. We still enjoyed the beach and sights, then drove home that night without any trouble. Based on other reviews, we may have dodged a bullet. You should too. The front desk lady was new and didn’t know what was happening, but she was very nice. Management could use replacing.