Aaron M.
The room was freezing throughout our stay. The fireplace, one of the hotel’s advertised features, couldn’t be used because the fire marshal doesn’t allow the hotel to operate it. Staff and management know this, but they keep advertising it and saying they’re “investigating.” That feels like a lie. The fireplace wasn’t properly winterized either: a thin, removable piece of wood did almost nothing to stop the cold air coming in. I bought three space heaters myself, and the room was still barely survivable. It was miserable. Sleeping was uncomfortable, relaxing was impossible, and it felt like paying premium resort prices to be trapped in a freezer. The staff knowingly misleads guests by selling a feature they aren’t legally allowed to use. That’s deceptive and disrespectful. Any roadside motel would have been better. It reflects terribly on Killington that this poorly run and misleading operation represents lodging at an otherwise wonderful ski resort. Avoid this place unless you’re willing to pay top dollar to be cold, lied to, and ignored.

