Harold B.
The third person at the gate was respectful and let me in without any trouble, but getting to that point was ridiculous. I was visiting my cousin and the first few days had no issues. On 5/16/25, the first representative said he called my cousin, but the phone was on Do Not Disturb. I explained that it had been turned off and asked him to try again. He refused and told me to pull around. When I tried again while on the phone with my cousin, the same representative claimed he had called, but my cousin said no call came through. I was sent around again because a car was behind me. It took THREE tries to get through. The first representative was rude, talked over me, and ignored me when I asked his name. This review is only about the customer service at the front gate. You guys have GOT to do better.
