Courtyard by Marriott Hanover Lebanon

I booked a suite in November as a Bonvoy member, for a March medical procedure. It was confirmed, and I heard nothing else until I checked the reservation closer to the date and found it had become a Standard room with 2 Queen size beds. My only alternative was a Standard room with a King size bed, with no explanation for why the suite had disappeared. We had stayed here once before, and it is very convenient to DHMC, but after this trip we'll reconsider our hotel choices in the area. When we arrived, major renovations were clearly underway. The desk clerk just shrugged when we asked. The elevator worked on and off and was filthy with construction dust. Our room faced the parking lot, with two huge dumpsters and building materials piled up. I asked the front desk for an upgrade or a quieter room and was told nothing else was available and the crew stopped at 5 p.m. They actually worked until 7:30 p.m. In the morning, the Bistro was closed and the breakfast bar was pitiful, even worse the next day. A fire alarm test was set for 7:30 a.m. My main complaint is the lack of communication. Since I booked well in advance, I should have been told about the construction and that my chosen room wasn't available. The clerk apologized and referred me to the manager, who was MIA throughout my stay. It was extremely disappointing, especially given the high rates.

The receptionist was nice, but it seems the owners and management group don't care about their clients. Why is the hotel open in this condition and charging regular rates? As a Marriott loyalist, this is making me reconsider my loyalty. I'll avoid doing business here on future stays In Lebanon.

The one thing I'd like to see added is a complimentary continental breakfast bar for Bonvoy Members, since many other locations in the chain already offer it. My wife and I spent two nights at the Courtyard by Marriott Hanover Lebanon and had a wonderful stay. The room felt inviting from the start and was clean and comfortable. The property seemed well cared for, and the atmosphere was relaxing. Staff were friendly and helpful throughout. We'd gladly return the next time we're in the area.

Parking was plentiful, and there are plenty of doors to leave the building near your car. The restaurant and bar looked like they had a nice atmosphere, though we didn't use them. The location works well for hospital visits, and the rooms were quiet and comfortable. It's a little pricey, but DHH has patient coupons for a small discount. You need to have the coupon when you check in to get it.