Extended Stay America Suites - Los Angeles - Woodland Hills

I’ve been very happy staying at this Extended Stay in Woodland Hills. The staff are really nice and go out of their way to make sure you’re comfortable, happy, and have what you need. Room service is excellent, too. The woman who usually comes to service the room is polite and a real pro. Thank you.

The one bright spot in this two-star hotel was Jennifer at reception. Otherwise, this was the worst Extended Stay I’ve ever frequented. The urine smell was overwhelming, and the cigarette odor was so strong it burned our throats. We wore masks for the two days we were there. The hallways smelled like an animal shelter, which isn’t an exaggeration. We even looked forward to the frequent smell of weed. While we were checking in, a customer complained about dog feces in the third-floor hallway, so thankfully we switched to the first floor. If they’re going to allow pets, they should replace the old carpets with flooring that can be mopped. The hotel also charges for handicap parking, and there were only two spaces. Pet-friendly, but not handicap-friendly.

The new $5 daily parking charge is my one complaint. For a long stay, that can add up to $150 a month, so keep it in mind if you’re bringing a car. Parking used to be included when I stayed at Extended Stay. I’ve visited this hotel several times in the Los Angeles area, and even with my worries about cleanliness and traveling during coronavirus, I felt at ease when I arrived to find an immaculate room. The staff and room exceeded my expectations. Fahmida at the front desk always makes me feel welcome. She even remembered me from when I wore my coronavirus mask last time and greeted me by name. She’s patient with all my questions, anticipates what I need and asks first, and makes sure I have things like shampoo and kitchenware. I feel taken care of. I’d definitely choose this hotel again when I’m in LA.

I cancelled my reservation and found a nearby hotel with a better price and a welcoming atmosphere after the staff refused to store my bags for even an hour. One employee had checked them in, then minutes later another shouted at us to remove them. The tone was rude, and the staff were disrespectful overall. They don’t seem to understand customer service despite working in hospitality. The lobby smelled awful and was filthy, and the rates were comparable to better-known hotels. If the lobby was like that, I could only imagine the room. Yelp should allow negative stars. This place deserves -100. Stay away.