Studio 6 Van Nuys

Johnny, the manager, takes a personal interest in making sure guests are comfortable. He and the management are ready to help, and he's especially patient and understanding with long-term guests who may struggle to pay daily rent on time during these uncertain times. His kindness and compassion deserve a raise or at least a bonus. The housekeeping staff are excellent and attentive. They came by every morning to ask if we needed towels or linens and took out the garbage. Our room was exceptionally spacious, with two queen beds and a king for only $10 more than the two-bed room. The rooms are still being upgraded. I've stayed more than once, and friends of mine have too. It isn't luxury, but it's welcoming and pleasant, with free parking and the world's best ice-cold soda machine.

I got to enjoy the pool on the last day, and during my stay I could see how much the property had been cleaned up. The manager, Johnny, takes pride in his role and is a joy to deal with. Things were handled promptly, and my stay was excellent. I'll definitely come back and recommend it to others.

The next morning, I saw more clearly how many safety hazards and cleanliness problems this place had. I explained everything to the manager, who didn't apologize. He eventually offered a refund for both nights, only because the man at the desk should have told me to leave if I wasn't satisfied. The night before, when I called about the roaches, that man was rude and unprofessional, blamed me for not checking the room at check-in, told me to call in the morning, and hung up when I asked for a refund. We'd booked two nights at Studio 6 Van Nuys. After checking in, we left our luggage and went sightseeing all day. The comforters were stained and had cigarette burns despite this being a non-smoking room. The room smelled bad, though I checked that the sheets underneath were clean. Around 11pm, we came back and saw drugged-up people hanging around the rooms. We hurried inside, turned on the lights, and cockroaches ran everywhere, especially in the kitchen. I took photos and video as proof. We were so disgusted we couldn't eat the dinner we'd brought back and had to throw it away. There were roaches inside the fridge, too, around the water bottle I'd left there. We had nowhere else to go, nearby hotels were full, and we had a small child with us. We had to sleep with one eye open. It was the worst night of our lives. This place needs to be out of business.

The beds were comfortable, but the roaches made the stay horrible. There were so many, all the time. After the first night I told the front desk manager, who said they'd spray, but nothing improved. On the second night they were still there, and on the third morning one woke me up on my face. We cancelled the final night and went to another hotel. The manager was polite and very apologetic, but should've refunded at least one night. Roaches in a room are completely unacceptable. I wish we'd left right away and cancelled the whole stay. This was the worst experience I've had. I wouldn't recommend this motel and now I'm hesitant to stay at a Motel 6 again. The health department needs to be called.