Howard Johnson by Wyndham Airport

We felt hurried to leave for the entire stay. Whenever we went out, staff asked for our room number and checkout time. Once, after being outside for about ten minutes, we came back to find our key cards deactivated and the door locked. We rang the service button for about five minutes, then had to knock. When someone finally helped, they again asked for our room number and name and checked the reservation before letting us in from the cold. It was 18 degrees, felt like -3, and I’m from Florida. Everything was a hassle. The room had dirty-looking towels, a broken bed, and almost no water pressure at the sink. The shower made noise the whole time it was running. The coffee pot was kept in the bathroom, which was disgusting. The hotel is extremely run down, and the customer service was atrocious. 0/10, do not recommend.

The location was perfect for me and the price was good compared with nearby places, so I’d stay again. My room was nice, clean, had new carpet, and no odd smells. But the shower didn’t work, even though the faucet did, water wouldn’t come out of the showerhead. The lobby, hallways, and shared areas weren’t maintained or cleaned very well. I literally wanted to clean the hall myself. It wouldn’t take much effort from staff to make the hotel look better.

The sheets in my room at Howard Johnson were visibly stained and looked like they hadn't been changed after the last guest. The service was just as bad: staff were rude and unhelpful from check-in, and made me feel like a nuisance. The whole stay was deeply disappointing. I wouldn't recommend Howard Johnson and will take my business elsewhere.

The third-floor hallway was hot, and its carpets were filthy. In room 302, the AC never worked during my one-night stay. I reported it at 4 o'clock right after check-in, then mentioned it again at 11:00 pm when I went to my car for a fan, hoping I could sleep. The pipes also shrieked loudly whenever I showered, probably waking people three rooms away. Before checkout I raised the room problems with management again. The woman asked whether anyone had offered me another room. She was the first person I'd spoken to after checking in the day before. No one on either shift had offered a different room. I'd originally booked the hotel in the rear, Comfort Inn I believe, but was told they were overbooked and I was being moved to Howard Johnsons. Stay if you want, but don't say you weren't warned. I won't be back.