Courtyard by Marriott Mahwah

The room itself needs work. Our mattress had a crater on one side, as if something heavy had landed on it, and my husband had to put up with it all night. We only noticed once we lay down, though I can't believe housekeeping missed it. We asked for another room and got one, which was a major hassle. I didn't ask for a discount, but wish I had. The outside screen door was broken too. Maybe it'll be fixed by spring. We knew breakfast wasn't complimentary like at the other Marriott nearby, but on Monday I was surprised I couldn't get coffee after 9:30. I won't use the in-room coffee makers because I don't know when they've been cleaned inside or out. There was a strong perfume smell throughout the motel, including a blast of it when we opened our room door. At the front desk, they pointed out a unit that they said spreads air freshener through the building. Has anyone considered that some people have fragrance allergies? The smell was still on our coats and belongings when we got home. Parking and walking around were a problem for our whole three-day stay after the heavy snowfall. It had stopped snowing at least 18 hours before we arrived, and the front area was clear, but they directed us to park at the side near the elevator. That lot hadn't been plowed, and the sidewalks were dangerous with ice and snow. Getting a luggage cart through the slush was extremely difficult. The lot and walkways never improved, even when there were no cars parked there. You'd think they'd worry someone might fall and sue. This Courtyard by Marriott Mahwah doesn't live up to the Marriott reputation I've come to expect. I'm very disappointed in the Marriott facilities around Mahwah, and there seems to be a problem with them in the area. Perhaps I'll find one where management takes some pride in the place.