Courtyard by Marriott McAllen Airport

The TV wasn't working, so after we unpacked we called the desk. Maintenance tried and couldn't fix it, and we were told we'd need to move. We weren't upset about the TV itself, since these things happen. We were tired, so we thanked him and said we'd switch rooms the next morning, Christmas Day. Early on the 25th, we spoke with Donte, who had worked the overnight shift. I explained what had happened, and my husband asked whether the new room would be close to our current room, #328. Donte said he didn't know anything, only that he'd been told to move us. He was chewing his fingernails throughout. We asked to hear from the hotel GM, but never got a call. The interaction felt completely lacking in empathy or basic hospitality. Around 6 a.m. on the 27th, we tried to check out and found no one at the desk. I called out, and Donte looked around the corner from the back office to ask what I needed. I said I needed to check out, and he replied that he didn't know what I needed. I'd already told him. We've stayed at Marriott Hotels in McAllen for thirty years, starting at Casa de Palmas Renaissance until it stopped being a Marriott, and then at this property. We left all our contact information and gave the GM enough time to reach us, but we're guessing he chose not to. Some staff need a refresher on basic hospitality. Otherwise, the hotel should let this staffer know McDonald's is hiring.

Octavio and Chris in the morning, and Alex in the evening making amazing pizzas, all gave great service. You can tell they love their work, and the team makes staying here worthwhile. The rooms are clean, and the facility is amazing and spacious. Highly recommend it when you're in McAllen. I won't stay anywhere else!

On Tuesday evening, after a long day at work, I came back with dinner to heat up and found a plate of food covered in mold inside the microwave. The room had smelled faintly of mold, mildew, or humidity since I arrived at the Courtyard Marriott in McAllen on Monday, April 21st, but I thought it might just be the RGV humidity and was too tired to bring it up. I was supposed to check out Wednesday the 23rd. I went downstairs to report the rotten egg, mold, and spoiled food smell from the microwave, and the desk employee said he'd tell the Housekeeping manager. He offered no cleanup or other answer for the smell. I ate my dinner cold, took a shower, and went to bed, hoping the smell would pass. At 12:05 a.m. I heard what sounded like running water in the bathroom. I was alone in the room, and water was pouring from the bathroom light and wouldn't stop. I called the front desk. Maintenance came, said he'd be back, and left without telling me what to do. I started packing to leave. A few minutes later, he returned with another man and a mop bucket, put it beneath the leak, and said they had another room if I wanted it. They seemed bothered that I was upset about the inconvenience. I decided to check out completely. The person at the desk understood why I was leaving. I know the staff weren't responsible for the food being left in the microwave or the leak happening that day, but they didn't seem prepared to handle either problem, and it came across like they didn't care about the trouble it caused. I won't stay here again.

The service was great, the rooms were clean, and there are restaurants nearby. It's a very friendly area.