Getting my money back has been the worst part. After both charges went through, I called the hotel several times about being charged twice. They either said they couldn't find the information or promised a manager would call. It's been more than a month, with no returned calls and no resolution. The trouble started at check-in. They wouldn't accept the reservation I'd made through a third-party app, saying it hadn't been paid, even though I showed my receipt and confirmation. I had to pay out of pocket for another room. Then their key cards weren't working. Staff let me in manually and said they'd bring a key when the system was fixed, but that never happened. Whenever I left, I had to prop the door open or find someone to let me back in. The sheets were stained and honestly disgusting. I'm a truck driver and stay in hotels often, so it takes a lot for me to complain about a room. This place was unacceptable, and the whole thing was one of the worst customer service experiences I've had. I'd strongly suggest staying somewhere else.
Holiday Inn Express Miles City
About this property
Looking for a place to spend a night after a long walk around the city? Hotel "Holiday Inn Express Miles City" is located in Miles City. This hotel is located in 3 km from the city center. You can take a walk and explore the neighbourhood area of the hotel — Holy Rosary Healthcare, Miles City Town & Country Club and Miles Community College.
Good to know
- Check-in
- From 14:00
- Check-out
- Until 12:00
Estimated reference price
Guest reviews
Recent reviews shared by hotel guests
Breakfast was right across the hall from my door, which was a nice perk. The motel was clean, quiet, and comfortable, with easy parking. Everyone I dealt with, from the person on the phone to the staff member who greeted me, was really nice. My Corgi was welcomed and treated well too. I stopped here for work on my way to Bismarck, North Dakota, and I'd definitely stay again.
There’s plenty of parking, even for big trucks, and a gas station across the way makes it easy to pick up snacks. The rooms are smoke-free, which I appreciate since I quit 14 years ago, and there are lots of movies and shows on TV. The staff and housekeepers are always friendly and ready to help. They make sure I’m looked after and make the place feel like home. The owners go above and beyond to keep guests comfortable. I’ve been a housekeeper since 2014, so I know how hard that work is. Thanks for everything you all do. I love this hotel and definitely recommend super 8.
A good middle-priced option. It isn't a dump like some cheap motels nearby, but it also isn't overpriced like a few others. The coffee is decent and the wifi works, which is about what I need. My room was clean and had a microwave and refrigerator. The front desk staff were quick to help and had useful information about the area. They even had a map where you could light up local attractions.
Robert, thanks for helping me out early the next morning with a jump. It was so cold that my car seemed to have frozen up a bit, and the battery needed a boost. I really appreciate it. The hotel was clean, the bed and bathroom were clean, and it was dog friendly. I had my big chocolate Lab in bed with me. The staff knew the area well and were very hospitable. It was bitter cold outside, but I still went to check out the city. I had a great stay.
Amenities
Everything available at this property
Internet
1 available- Free internet
What's nearby
Explore attractions, restaurants and transport around the hotel
2.2 km 28 min walk
580 m 7 min walk
318 m 4 min walk
Attractions
17- Wild Horse Statue580 m 7 min walk
- Patriotic Cowboy Metal Sculpture897 m 11 min walk
- 2023 BY WATERWORKS ART MUSEUM1.9 km 23 min walk
- Wibaux Park1.9 km 24 min walk
- Riverside Park2.7 km 33 min walk
Restaurants
20- New Hunan Restaurant318 m 4 min walk
- Hunt Brothers Pizza402 m 5 min walk
- Uncle Mike's Bbq & Grill435 m 5 min walk
- Hunt Brothers Pizza653 m 8 min walk
- 4B's Restaurant654 m 8 min walk
Transit
1- Custer County TransitBus2.2 km 28 min walk
Stay rules
Important conditions for your stay
Hotel information
Electricity
- Voltage
- 120 V
- Frequency
- 60 Hz
- Socket types
- A, B
