Melinda P.
We’ve stayed here for years and still love the area, but this visit has been a real disappointment. I broke my foot on July 4 and nearly canceled, but decided to buy an electric scooter and try to make the trip work. Then the elevator started failing on Friday and Saturday. My 8-year-old got trapped in it on her way to meet her older sister in the lobby. We’ve contacted guest services ever since and only heard, “We will let you know when we hear something!” Four days later, they finally put an OUT OF ORDER sign on the door. My scooter is stuck in the room, and I’ve had to climb four flights of stairs on a broken foot. The scooter has been a waste of money so far, and we’ll have to consider other vacation options next time.

