Sandestin Resorts, Bayside, 3rd Floor, Bay Front Studio

The staff helped accommodate my family during our stay, which I appreciated. The room was very outdated and needed renovations, though, so I don’t think I’ll book again anytime soon.

The location and beach access were highlights, and we enjoyed the golf cart rides and the convenient tunnel. But the hot tub, one of the reasons we chose the property, didn’t work and felt like a warm bath. The pools weren’t heated as advertised, or maybe something wasn’t working properly. We reported it, and the front desk said they’d filed a ticket with the HOA. That left me wondering whether the chemical levels were being maintained properly. The condo was okay, but the TVs were small, had only one channel, and weren’t smart TVs, so they were basically useless. We checked out the night before leaving. At the welcome center, a man who apparently worked there in maintenance asked us for a ride to get gas. It was dark, around 8:30 pm, and felt a little sketchy. We figured if he really worked there, a coworker would take him. Employees around the resort also didn’t seem to know what was offered. It’s a huge campus, and some general guest service training would help.

It was okay, but not worth what we paid. The place is a bit dated, and the room cleaning wasn’t great, so check the sheets, bathroom, and toilet. They also put a $300 hold on the card, which felt like a lot.

Water features throughout the property add a lot to the scenic atmosphere. It also has luxury amenities.