Comfort Suites Mobile-South Alabama University Area

There was overflowing trash outside, and the room hadn’t been cleaned properly. Several plugs were a fire hazard, while some outlets were damaged or didn’t work. The hand towel had pubic hair all over it, and there was no shampoo or conditioner. Greasy carpet had toothpaste stains on it, and the nightstand was an unsecured, balancing piece of wood that fell over when used.

I grew up nearby, from elementary school through high school, and came back to Mobile for Christmas. The hotel has clearly had a facelift once or twice. The rooms were clean and comfortable for the area, and the location near Walmart, the interstate, and other main roads is a good find in Mid-Town Mobile, where things can be hit or miss. The beds are quite firm but usable, though a mattress pad would help. The hotel was generally decently clean, apart from the floors. They were dirty everywhere, often sticky enough to make that sound underfoot. The parking lot was clean except around the overflowing dumpster. Closing its doors would have helped, and the mess fits with how dirty Mobile itself can be. Breakfast was standard hotel fare: make-your-own waffles that were pretty good, Chobani Greek yogurt, eggs, sausage, cereal, muffins, and bread. The walls are thin, so bring something for white noise. In my room, 224, the AC seemed to stay on at its coldest setting, and I was pretty chilly much of the time.

The breakfast looked nice, but there was no milk for the cereal and the coffee tasted burnt. I tried adding hot water to dilute it, but that water was cold. I told the front desk, and nothing changed during the hour I spent gathering my things to leave. Before I left, a roach came out from under the sink. I’d have given two stars if there had been someone at the desk to speak with. The property looked appealing from outside, and at first the room seemed nice, though the lighting was dim. Then I noticed an ash-like mark on the topper, a pink spot on the desk, dirty-looking carpet, and sticky table and side-table tops. The bathroom was disgusting, with hair everywhere, slippery floors, debris in the corners, more hair on the shower walls, and a dirty rag hanging from the rod. I bought bleach cleaner. The elevator also made me wonder whether cleaning was being kept up. Overnight, the AC hummed and rattled, drowning out thumping music from somewhere. I started out thinking the listed 3.75/5 stars just reflected people being picky, but the stay got worse as it went on. The building entrance looked nice, though no one came to the desk until I made a noise to get the attendant from the back. I ended up giving it one star.

There was red hair everywhere when we arrived, and the room looked dirty, as if someone had just left. The sheets were fine, but asking twice in two days for the bathroom to be cleaned got us only one toilet cleaning. Breakfast was terrible too. They took a $100 damage deposit and said it would be returned in 5-7 days. It’s been a month and I still haven’t got it back. I won’t use them again. Don’t stay here.