FRONTDESK 500 Fifth Apts Downtown Nashville

I’ve lived here for a year and just signed another two-year lease because my experience has been so good. There was a minor bug problem when I moved in, but the new pest control company has taken care of it. The apartment was spacious and clean, with new flooring and no holes in the walls. Alexa is friendly and personable, and always helpful when I have questions. I also love that they’re pet-friendly.

I got this apartment in March, and my first couple of appointments with the leasing agent went great. On move-in day, though, her attitude changed completely. The lobby looks nice, but my floor smelled strongly of animal urine and other unpleasant odors. During an earlier appointment, I was told the floors had recently been shampooed. They looked disgusting, as if they’d been sitting for months. When we inspected the unit, several things were wrong: the cabinets were loose, broken, and sagging, and there’s a yellow stain at the bottom of the toilet that I can’t remove no matter how much I scrub or what chemicals I use. It took repeated requests and a couple of months to get the cabinets fixed. Soon after I moved in, the whole maintenance crew was fired, along with another leasing agent, and a property manager took over. The Wi-Fi lounge was still promised on the website months later, despite there being room in the main office. The pet spa was under renovation and apparently being converted into the new Wi-Fi lounge. The pool had reportedly been closed for three years, maybe four according to other residents I spoke with. None of this was stated on the website, which only showed two generic pictures, one not even of the pool. If you went up there, you’d see green water and chairs sticking out of it. The pool was supposed to open on Memorial Day, but opened on Independence Day after failing inspection. The fire alarms go off randomly, both at night and during the day. When one went off at four in the morning and NFD arrived, someone tried to reach the “24 hour courtesy officer,” who apparently lives on the second floor, but couldn’t get ahold of him. A maintenance worker from a different location had to come help the firefighters at four in the morning. I shouldn’t have to worry about my safety or belongings here. I was away out of state for three days and came back to find my door cracked open and unlocked. Nothing was missing. I reported it to staff, but got no updates, only that it wouldn’t happen again. Maintenance staff show complete disregard for residents’ safety and privacy. The elevator buttons are cracked and discolored, and you can’t see which floor you’re pressing without looking at the previous button. There are cigarette butts in the crack of the elevator door when it’s open on the lobby level. One elevator has a light out, and the other is missing one. Rent is at least $1,000 a month, plus $175 for parking, recently reduced to $150, and there have been break-ins on the property. Previous reviews mention cockroaches. I’ve only found them in the basement, but the gap under the door is wide enough for bugs and critters. I completely regret moving here.

I hate living here. The manager when I first rented the apartment was very nice, but after she left, they brought in a management company that’s insufferable. When residents report problems, they act like they don’t understand so they can avoid dealing with them. The garage is covered in oil from people who don’t maintain their vehicles, and management does nothing. The apartment air conditioning is a window unit that vents into the wall and barely works. The hallways smell like feet, and I posted pictures of blood that had been on the basement floor for over a week.

Living at the 5005th has been the worst experience of my life. There are roaches and mold, and the managers blame each other whenever you bring something to their attention. I waited the whole lease for a parking spot, then while I was in the office about a different issue, they offered one as a move-in special for renting in the complex. They claim there’s a waiting list, but there wasn’t one. There are spiders too, and when an air conditioning unit is older, wasps fly in. Management does nothing. Mold in the walls made me and my animals sick, but they denied there was any, even after I did my own testing. Homeless people sleep in the lobby, and the elevators break three times a month. The pool sign said it was being fixed for nine months, and they even gave me a false completion date when I signed the lease. Look at the pictures and videos I took during my 13 months there before signing with this management company. The managers and staff seem extremely stressed, though some handle it better than others. Sarah and Chris are pretty good once you get to know them. The other mixed girl is horrible and rude, and talks to you like you’re a child. If you hate your job, go work somewhere else. They let aggressive dogs live in the complex and do nothing when they’re off leash. Then they try to charge you for small things left by previous tenants because the last management team didn’t file things properly. Managers are never in the office, take four-hour lunch breaks, and seem annoyed when you come in. This whole place should be torn down and rebuilt or turned into section 8 housing, since it’s already just like that.