Hilton Garden Inn Nashville Opryland

The room was clean, but the stay didn't measure up to other Hilton hotels I've used. I was surprised not to find the usual lobby touches, like complimentary coffee, tea, or infused water. The thermostat couldn't be adjusted, so the room stayed very cold at night and sleeping was uncomfortable. Between the missing amenities and the temperature, the comfort level wasn't what I expect from Hilton. I hope management improves the guest experience.

The hotel was clean and comfortable, and the front desk team were welcoming and friendly. My room wasn't ready when I arrived earlier in the day, but they stored my bags so I could head to my conference at Gaylord Opryland Resort & Convention Center. I was staying at Hilton Garden Inn Nashville Opryland because I booked late and it was one of the conference's overflow options. Later, after conference events, I spent time at the bar. The bartender, whose name I unfortunately can't remember, was personable and friendly. A solid stay with great staff.

We visited in September. The hotel is quite new, very clean, with spacious rooms, and it's not a bad area. We were able to walk back from the Grand Ole Opry. The front desk was helpful, though one morning a woman there spent the whole time I was at breakfast doing her makeup, which didn't look very professional. The buffet breakfast was terrible despite our vouchers: the hot food was awful, cereal was the only thing worth eating, the milk hadn't been replenished, and all the plates and bowls were dirty. The kitchen staff didn't seem impressed when I pointed it out, and the waitress was surly and seemed annoyed that we had vouchers. Other reviews seem to mention the same waitress, so I wonder why it hasn't been sorted out. On another morning, we had a lovely waitress who gave us some great recommendations.

The staff were amazing, but I wouldn't book this Hilton Garden Hotel again. We stayed four nights and the barn-style bathroom door wouldn't open or close. There was no hand soap, shower soap, or shampoo, and the room bottles were empty. We were told the hotel had none. There was also no coffee or water in the lobby, and although our room had a one-cup Keurig, there was no creamer. Most other hotels in the area had complimentary breakfast and refreshments available around the clock. There was no hot tub, just a very small pool, and it wasn't a comfortable place to relax.