Home2 Suites by Hilton Nashville Metrocenter

The rooms and beds were comfortable, and the location worked well for us. Parking at $12 was also a better deal than the $35 downtown rate. We’ve stayed at a lot of Home 2 Suites this year and usually enjoy them, but this one fell short at breakfast. The morning hostess seemed uninterested, and the tables inside were still dirty from earlier guests. The outdoor ones had gritty dust on them, and nobody wiped anything down during the half hour we ate. The yogurt dispenser was broken; when I asked about single servings, I just got, “We’re out,” with no apology. The sandwich options were only so-so, and the oatmeal was okay but lumpy, with burnt bits on the sides. Other Home 2 locations we’ve visited had local items, like Hatch chilies in NM or sausage in TX. There wasn’t anything special here.

With the weather and emergencies making check-ins especially difficult today, Malik at the front desk stayed calm, attentive, and professional. Some guests were rude and didn’t seem to consider what was going on, but he kept helping everyone and accommodated people as best he could. I appreciated how committed and positive he remained through a really tough situation.

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We thought we’d need just one night after the winter storm knocked out the power, but that turned into four. Being away from home with no preparation could have been stressful, yet the whole staff was friendly and flexible. Karina at the desk always greeted me with a smile and never seemed overwhelmed, even with so many people needing a place to stay. I’m grateful to everyone for the clean towels, hot breakfast, and all the help. I couldn’t have asked for a better experience.