Trident Inn & Suites New Orleans

The woman at the front desk with pink hair was quick, professional, and really nice. But people gathering at the picnic tables behind the building and leaving garbage around made the gated parking lot feel unsafe. I also suspect someone was living in a vehicle in the gated side lot, hanging around by it in their bathroom.

After a long, stressful day with unexpected car trouble, Sweetie made my stay at the Trident Inn so much better. She was warm and welcoming from the moment I arrived, and went out of her way to make sure I was comfortable and looked after. Her kindness and professionalism reflect very well on the Trident Inn. It's rare to meet someone who's efficient at the job and genuinely caring toward guests. Thank you, Sweetie, for helping turn a difficult day around. I noticed and appreciated your generosity.

The room was clean and comfortable, and breakfast was filling. My coworker and I were very pleased with the stay. Sweetie was attentive and helpful when I had trouble booking a room. She stayed patient and professional and went out of her way to help.

The parking situation was chaotic. The hotel allowed a large party despite limited spaces, and partygoers parked all over, blocking hotel guests' cars. It took about 15 minutes just to get out of the lot because cars were parked in front of others. During my March 21, 2026 stay at Trident Inn & Suites, we found two roaches shortly after entering the room, one near the door and another on the nightstand beside the bed. That immediately raised concerns about cleanliness. When we told the manager that evening, the only response was that we could check out. They didn't try to move us or address it. The next day, the manager was dismissive and rude when I tried to discuss it again, avoiding eye contact and seeming unconcerned. There were upkeep problems too: the bathroom tissue holder was coming out of the wall, paint was peeling, and the room generally looked poorly maintained. Between the roaches, maintenance issues, management, and parking, it was a very frustrating stay. I'm requesting a refund and will also file a complaint with the Better Business Bureau. I tried to resolve things by email, but management didn't respond, so I'm posting this review. Future travelers should know what happened. Management is welcome to reply publicly with how they plan to address these issues.