Conrad New York downtown

Once we got settled, the room was nice and unusually spacious for NYC, with a giant shower and a living room. It was also very comfortable. The room seemed a little worn, though it was clearly lovely when first built, and being on the third floor meant a lot of street noise. We ordered room service several times, and the food was great. Valeting the car was easy, and overall I’d recommend the hotel. The stay got off to a rocky start: our first assigned room was still occupied, with someone’s belongings inside, and hadn’t been cleaned. That was definitely a safety issue.

I recommend having breakfast at Atrio on site. This is an amazing hotel in New York, and Conrad hotels have always impressed me, but this one stands out. The rooms were gorgeous and spacious, and the location was top tier for getting to Brooklyn and Battery Park to see sights like the Statue of Liberty. Customer service was kind and courteous. Solomon was especially friendly, helpful, generous with his time, and professional. Gabe was fantastic too, very funny and helpful. It’s a five-star establishment, two thumbs up for Conrad New York. Thanks to the staff and Conrad!

The front desk team were helpful and accommodating, and we had a really pleasant stay. The beds and pull-out sofas were comfortable, and we liked having a water refill station. Breakfast at the restaurant downstairs was good too. One small suggestion for families: it would be nice if they had smaller slippers for kids. Valet parking was pricey, though the process itself was easy. I’d happily stay here again.

Shatima at the front desk made us feel genuinely welcome and went out of her way to help. We stayed one night through AMEX’s FHR program and got a room with a Hudson view at check-in, which was a nice surprise. The suite was roomy and comfortable, though some of the living room furniture looked dated. There didn’t seem to be many dining choices, and dinner took about an hour to arrive. Room-service breakfast, though, was great.