Extended Stay America - Newark - Christiana - Wilm

I booked two nights because I needed to be near work in the snow. The woman at the front desk was lovely when I checked in before my shift. The room looked old but seemed okay during my quick look before work. When I returned around 3 a.m., the lobby smelled like marijuana and there was no staff to be seen. The entrance key lock wasn’t working, so the door was open to anyone. I settled into my double room and went to bed, then saw it properly in daylight when I woke in the afternoon. It was filthy. They seem to have changed the sheets and tossed in towels and soap, then called it cleaned. Garbage was left in the kitchen cabinets, there was a dead roach in another one, and the microwave was dirty. The floors were dingy, with dirt and food under the beds, and looked as though they hadn’t been vacuumed or mopped for a long time. The bathroom had urine down the front of the toilet, toothpaste on the mirrors, shower scum, and someone else’s hair on the counters. It didn’t look like the room had been cleaned between guests. My coworker and I checked out early because it was so disgusting. I won’t stay here again, and I’ll call corporate in the morning.

The carpet was filthy and stained, the sink had cigarette burns, and the toilet needed plunging within half an hour. You have to order cookware. There were people using crack and meth outside, and possibly in the rooms. I didn’t feel safe and wouldn’t return.

My room was spotless, fresh smelling, and really comfortable. A special thanks to the kind housekeepers, Kendal and Lola. They listened so well, and Kendal was especially sweet when she wished me a blessed day. That made me smile. Everyone deserves that sort of kindness. Along with Jerry, they made my stay wonderful. Thank you all!

Everything felt comfortable, and the room smelled freshly cleaned. The temperature was just right, the staff were professional and polite, and the parking lot had plenty of space. It felt like being at home away from home. My needs were absolutely met. What more could you ask for? 💯