Four Points by Sheraton Newark Christiana Wilmington

Our black cat got out of our room at the Four Points Hotel in Newark Delaware, and we still haven't found her. We were on the fourth floor, and since cats generally can't open doors or take elevators, we're not sure where she went. We searched our room, other rooms we could access, hallways, stairwells, common areas, and outside. Josiah on staff was great, and the other lower-level staff helped as much as they could. But every time we asked for help, they referred us to general manager Michelle. Despite speaking to four staff members, we never got the callback we needed. We believe the cat may still be in the building. She's friendly and up to date on vaccines, but could be hiding in a kitchen, which would be unsanitary, or come into contact with guests who have allergies. We asked to see footage to help work out where to look. Staff said only corporate could view it and that this wasn't urgent enough for them to request it. We also saw Michelle in a closed conference room on a personal call for hours after asking her to speak with us. She told us to wait, carried on with the call, and didn't call us back when we left. From about 9:15 p.m. on 12/25/25 until 1:30 p.m. on 12/26/25, we couldn't talk to her about this, even though she was in the building and on the clock for hours. It's extremely disappointing that Marriott would allow a cat to possibly be roaming the hotel without taking every measure to find her. Michelle was horrible and unhelpful, and this has convinced us we can't count on Marriott for a good stay, especially when traveling with pets. We'll share our experience widely, online and in person, to warn others. This hotel doesn't feel pet friendly if it doesn't care about pets' safety and whereabouts.

I paid $300 for one night and left extremely disappointed. Bugs were plainly present in my room. The maintenance worker came in wearing flip-flops, climbed onto a chair, and killed them with a tissue. That felt unprofessional and unsanitary. When I called the desk, they brushed it off as “the season” and said they were “only ladybugs.” I shouldn't have had to deal with bugs or dismissive service. I gave them my name and number and was promised a manager would call, but nobody did. There was no apology, accountability, or attempt to fix anything. Customer service standards here have fallen badly, and I wouldn't recommend this hotel.

I had to find another hotel late at night while traveling alone from NC, after finding urine stains on the mattresses in two different rooms at the Four Points in Newark. I'm still waiting for $165 to reach my account, although after I filed a corporate complaint the hotel processed a refund. I checked in on October 31st around 12:30 p.m., changed clothes, and lay down briefly before an appointment at 2:00 p.m. The sheets looked clean, but there was a strange smell. When I returned, the bed had a maple-and-urine odor. I lifted the mattress protector and found a large urine stain. Guest services saw my photos and offered another room. Its door was open, and cleaning staff were finishing up. They assured me it was clean, but under that room's mattress protector I found more urine stains. The cleaning staff I called back seemed unfazed. I showed guest services another photo. Lawrence said he'd personally make sure a third room met standards. About 15 minutes later he told me the available room smelled strongly and wouldn't meet my standards, and advised me to find a different hotel. At 8 p.m., after booking elsewhere from the lobby, I checked with Lawrence that I wouldn't be charged and would get my deposit back. He said yes, but that the $50 deposit would take 3-5 days. I went to Homewood Suites, where the one-night stay required another $250 deposit, and the last-minute room was expensive. Back home in NC on Sunday, November 2nd, I noticed a further $115 charge from Four Points. At 7:30 a.m., Jen told me it came from Expedia, although the charge showed as “Four Points.” Expedia refunded my hotel payment after I explained what happened and contacted the hotel. Jen then told Expedia it was another hotel hold that would be refunded. This was traumatic and left me very dissatisfied. I had been lying in someone else's bodily fluid, and was still waiting for the $165 to come back.

There's plenty of shopping nearby, and the mall is under six minutes away. Breakfast is continental, so nothing special, and I wish they'd stop using the steamers because they make the pancakes tough. Apart from breakfast, I had no complaints about the hotel. A good experience all around.