Patricia D.
The breakfast was genuinely good and had a nice variety. Unfortunately, the room didn't seem to have been cleaned properly, with visible dirt and signs that basic housekeeping had been missed. I didn't make an issue of it during my stay, but it affected how comfortable I felt. Checkout on Sunday morning was what really pushed me to write this. The blonde woman and another woman at the front desk were sitting on the lobby couch and chair, gossiping and using their phones. They didn't get up to properly check me out, just told me to leave my keys on the counter. I left feeling like a burden, and the unprofessional service was very disappointing. Guests shouldn't be made to feel that way. I expected better care. I wish the room's cleanliness and the customer service had matched the other reviews I'd read. If I'd known this was what the hotel was really like, I would've stayed somewhere else. The place could be a much better experience if those things improve.
