La Quinta Inn & Suites by Wyndham Norfolk

This hotel gave my pet and me a place to stay without charging the pet fee over and over. They charged it once, and even though I extended each morning before checkout, it never came up again. I don’t stay in hotels often and usually avoid them, but a difficult situation left me needing one for more than a week. The staff were welcoming, my room was clean, and there were no bugs or pests. Housekeeping was thorough and respected my privacy. Most of all, I had a safe, warm place to rest and heal while I looked for somewhere new to live. It’s a very humble, unassuming hotel, not a five-star place. But to me, it was everything. Thank you for the hospitality 🖤

This stay was so bad that I won’t return to this property or, based on the experience, any Wyndham property. I’ve stayed at La Quinta around 50 times before, but I don’t need to stay there and won’t again. Even the checkout was telling: nobody asked if I was satisfied, and maybe there’s a reason the team avoids asking. The booking process was Kafka-esque. I was promised a 10% discount, but it was only available through a link sent by text, so I had to book on my phone. I struggled to read the small print and was charged for two nights when I was staying one. Corporate should make every discount available through every channel, especially given the ADA implications for someone who has trouble seeing small text on a phone. The hotel itself made things worse. The manager never spoke to me face to face and sent messages through other staff. Proper service recovery starts by listening and understanding the issue; relying on secondhand messages isn’t doing the job. Other reviewers describe the same problem with management avoiding dissatisfied guests. Room cleanliness needed serious improvement, and the common areas were a complete failure for cleanliness and function. The Sysco truck was allowed to block guest parking, leaving people unable to leave. That’s negligent, especially for a hotel that promotes being near an airport. I’ll never set foot here again, and I don’t plan to stay at any Wyndham property. Other hotels do so much better. Caveat emptor.

Stephanie makes the complimentary breakfast worth getting up for. She takes extra care to keep everything warm, fresh, and inviting, and the food is presented with care. The front desk team is consistently friendly, professional, and helpful, making check-in and checkout easy every time. I travel to Norfolk for business often and keep coming back to La Quinta Inn & Suites. It welcomes my four-legged companion, and the property is well maintained with easy outdoor access for walks. The location near major highways, restaurants, and the Ocean View area works well for both work and downtime. The rooms are clean, the service is great, and the team seems to care. Whether I’m here for business or just need somewhere comfortable and reliable to unwind, it’s my top choice in Norfolk.

Cameron at the desk did everything he could to help when I arrived late and found the only available room smelled strongly of cat urine, especially in the bathroom and at the entrance. He gave me deodorizer, which helped me get through the stay. The TVs in the room also malfunctioned, and the smell made me uncomfortable taking a shower.