Martha C.
The biggest disappointment was finding out at check-in that the outdoor pool and hot tub were closed for renovation. The hotel hadn't told me ahead of time, and I was pretty upset. I booked a two-bedroom suite through booking.com, then learned there'd be no trash pickup or housekeeping, and no supplies like toilet paper or linens because I'd booked through a third party. They said they couldn't change my reservation or provide housekeeping for the same reason. The house rules were strict, too. The rooms were nice enough, but the bathrooms looked dated and a bit dingy. The hotel was otherwise pretty good, but the poor service means I don't think I'll stay again.

