Lisa M.
The facility itself was nice, but the security staff made the experience awful. An older African-American man said he was a manager, refused to give me his name, and was extremely rude to me and other guests. Another family and I were so upset by his behavior that we talked about never staying here again. None of our families had been rude to him, so we were confused by the way he treated us. I wanted to report him to management, but couldn’t without his name. I got the impression they treat people badly if they don’t own one of the condos. I’d urge families hoping for a peaceful vacation to avoid this place if they don’t want to be yelled at or treated like they’re not human. I don’t usually leave negative reviews, but this was bad enough that I wanted to warn other families. I’m sure the company is losing money, since other guests have said the same thing.
