Oceanside Ocean Front Cabins

The view is hard to beat, and the cabin was clean and cozy. Our bed was comfortable, and the little heater warmed the whole space in just a few minutes. We stayed in one of the smaller cabins and cooked on the electric hot plate. Bring any kitchen gear you know you'll need, since what's provided is pretty basic. Being able to bring our pet was a big plus. We had a great stay and will definitely come back.

The place felt warm and welcoming, and it's become my go-to for a peaceful beach escape. The view is lovely, and the rooms are clean, with kitchens in some of them. It's an older building, though the new owners seem to care a lot about the property. Check-in is remote: on arrival day, you get a personal text with the cabin details, lockbox code, and WiFi information. A lovely little Oceanside cabin.

The room was dirty when we arrived, so we didn't stay. The door was unlocked, dishes were left in the sink, towels in the bathroom were dirty, things were scattered across the floor and counters, and the bed hadn't been made. I called management and explained what we found. They first offered a refund, but now say we used the cabin, call me a liar, and have been very rude. They're offering to refund one night instead of both. Why would we use the place and then call to complain about it being dirty? I try my best to leave anywhere I stay cleaner than I found it. This was meant to be a birthday stay, and I won't use any of their properties again. I'll tell people to avoid this place.

We never stayed because of the condition of the property, and after more than two months of trying to get a refund for my January trip, I'm still getting nowhere. There was a trash bag on the steps when we arrived. I have plenty of photos and videos showing mold, rubbish, and broken things, and the place seemed completely unfit to stay in. The property blames booking.com, while booking.com says the property has to email them to approve a refund. They say that without the email, they can't issue it. I've been given the runaround and lied to by the property, and now they won't take my calls from my number. I have records of calls and texts with the property, plus a three-way call with booking.com where they said they would issue the refund. Both the property and booking.com agents have apologized more than once, but nothing has happened. I was hoping all the back and forth would be settled by now. I simply asked for my money back, and I'm fed up. The property has not followed up or done what it said it would, and I feel the management has treated me badly. I expect a reply from the property claiming innocence and shifting responsibility, but its actions say otherwise. It has the money and doesn't seem willing to make things right. I can only imagine what bugs might be in the sheets, or whether there were mold spores in the air that we breathed. Since the refund still hasn't come, I want others to know about the conditions and how I was treated. I despise liars and thieves, and this situation feels like both.