Hampton Inn Old Bridge

The room was large, clean, and recently renovated, with a fridge and microwave. The front desk staff were friendly and helpful, and breakfast was hot and good. I was also impressed by the spacious gym and its better-than-usual range of equipment for a hotel this size. The price was right, and I was very pleased with my five-night stay. The TV glitched now and then, but it was a very minor annoyance. Thanks, Hampton Inn Old Bridge team!

Over a month has passed since this awful stay, and I’m still disappointed by management’s lack of accountability. The number in the “apology response” is the hotel number I’ve called countless times without reaching management. I contacted corporate and was told management had noted that they offered me a $25 discount and I turned it down. That did not happen. I’m running out of patience. The room clearly hadn’t been cleaned properly. I arrived late and was tired, so I didn’t notice the previous guest’s vape until I’d settled in. The bed looked changed, so I stayed despite being grossed out. In the morning, my bare foot stuck to the dirty floor and peeled off. I went to shower, but the slip mat was crumpled behind the toilet and there wasn’t a single towel in the bathroom. I spoke with Nancy downstairs. She apologized and gave me towels, but said she couldn’t authorize a refund. There was no manager on duty, and she told me to call later and ask for Linda. Linda brushed me off, saying she needed to check with the cleaning lady and would call me back. She never did. A few days later I called again. After I reminded her what had happened, she said the cleaning manager told her the room was properly cleaned, and that she’d contacted the owner, who should get in touch. He never did either. When I called again, I was told to try when Ken was available. He was busy, so Nancy took my number for him. Ken never called. Two weeks after the stay, it felt like management was hoping I’d forget, and I won’t. Do not stay here. It isn’t worth the money or the headache of trying to resolve the issue.

We spent hours being transferred between the local Hampton Inn and Hilton teams after the hotel incorrectly booked several rooms for our party. The staff couldn’t fix the bookings and sent us to the 1-800 number. We went in circles, and even corporate escalation confirmed the mistake was on their end but said they couldn’t resolve it, sending us back to the same generic number. Marriott staff eventually sorted out the multi-room booking and price adjustment that Hilton couldn’t handle. The difference in how they treated us and spoke to us was night and day. Working with both the local hotel and Hilton was very difficult. I’ll never stay with a Hilton brand again.

I’d give this dirty hotel negative five stars if I could. The manager, LINDA, was rude and nasty to my 62-year-old mother, calling her names and having her removed from the hotel while she was there because of an emergency. She has a heart condition, and this woman thinks she can speak to people however she wants. Look at the other reviews, people are complaining about the same manager. No wonder the hotel only has two stars. It’s poorly run and dirty. Thank God I’ll never stay at Hampton inn again. I’m calling corporate Monday morning, and I’ll keep calling until this gets resolved. Never again.