Hilton Garden Inn Olive Branch, MS

I left the Hampton Inn after one night and paid extra to stay at the Garden Inn. It was well worth it, and a significant improvement over the other Hilton in the area. My room was clean and made up every day. I checked out Sunday and am returning Wednesday, three days later, for an 18-night stay. They agreed to keep my personal pillow in the office until I get back. That’s one of the best things you could ask for.

Naomi made our stay better from the moment we arrived. She was so welcoming, sweet, and patient with me and my family, and her kindness and positive attitude really stood out. I told her she deserves a raise. With the way she treats people, she’ll go far. Thank you, Naomi!

I didn’t feel welcomed as a Diamond member, and the front desk was only about half helpful. When I called with a question about the stay and the breakfast included in my rate, the staff member was rude and told me, “you go ahead and call Hilton then.” I did, and Hilton made it right. They read the rate details too, and agreed there was nothing saying cooked-to-order breakfast wasn’t included. I’ve stayed at a lot of Hilton’s, and this was the first where the breakfast I paid for wasn’t included as expected. I probably won’t stay here again and may choose the competitor next door. If you do stay, check your bill carefully. I still need to review mine, since there are multiple holds on my card and I’m watching to see if they post. The place itself was nice, but the little things need work. The room wasn’t ready at 3, and soap and trashcan liners were missing. I understand housekeeping was busy after a full house the night before, but the reception wasn’t good.

Check-in was smooth for the most part, and the front desk team was welcoming and helpful. Thanks to Joy, Naomi, and Kira. There was a billing problem when I checked in, but Joy took extra time and went above and beyond to get it sorted out. I appreciate when someone really cares enough to make things right. So far it’s been a very positive stay at the Hilton Garden Inn in Olive Branch. I’d definitely recommend it.