Vanessa P.
We felt unsafe, targeted, and completely unsupported. Coming back from the beach, a woman later identified as Joyce demanded our unit number without first saying who she was, showing credentials, or wearing a uniform. As a group of young women, we were confused and uncomfortable giving personal information to a stranger. Only after we hesitated and asked why she needed it did she say she was “HOA security.” Later, while we were waiting outside for an Uber, she photographed our unit number, car, and license plate. It felt invasive, intimidating, and threatening. In a later conversation, she claimed we had said we “owned” the property. None of us used that word until she brought it up. Her false account of a basic conversation made us worry about what else might have been reported to management or police. We were then evicted with police involvement, despite having caused no disturbances or other issues. Management was dismissive and unprofessional when we contacted them for help or an explanation. They hung up on us or kept repeating that we had “30 minutes,” “the cops were on their way,” and that we should “get packing.” They made no effort to explain things respectfully or resolve the situation calmly. Management said we'd broken an age policy requiring all guests to be 25 or older, although one person in our group was 24. We repeatedly asked for a copy of the agreement or policy we supposedly signed, but they refused or failed to show us any proof. The HOA description says the property values “effective management and communication.” In our experience, what they were effective at was evicting, intimidating, making false accusations, and communicating poorly. The whole situation was hostile, disorganized, and unprofessional. Guests shouldn't be aggressively questioned, photographed, intimidated, ignored, or threatened with police without clear communication and documented proof of the rules.
