Hilton Garden Inn Pascagoula

The room was clean and modern, and did the job after we went straight there from digital check-in and passed out. Digital checkout meant we didn’t see anyone either. The only contact we had was my husband messaging the front desk for extra pillows. They said they’d send some, but never did. No continental breakfast was disappointing, as always.

After a 10-hour drive and a rough stop at the I-10 Subway, Malcom made my evening. He greeted me warmly at the Hilton, walked me through the food and bar options, got my key ready quickly, and offered to help with anything else. I never felt like a bother. He’s got a real knack for guest service. There was also a handwritten welcome note in my room from Tiffany, the housekeeper. It was a perfect end to a long day. Keep up the great work. The hotel was farther from I-10 than I expected.

I asked at the desk for a toothbrush and toothpaste. They gave me toothpaste and said someone would bring a toothbrush to my room, but after an hour I went back because it was getting late. The woman then told me they didn’t have any. They could have said that up front instead of leaving me waiting. The back door was another hassle: the sign says room keys work there, but mine didn’t, so I had to walk all the way around to the front each time.

The staff throughout the hotel were kind and sweet, and our room was comfortable and nice. Malcom’s was nice, Shelby left us a lovely thank-you note, and we really enjoyed breakfast too!! Liz