Intown Suites Extended Stay Phoenix Az - West

The place is clean, quiet, and peaceful. Staff are polite and courteous, and they respond quickly when something comes up or maintenance is needed. I'd recommend it to anybody. I promised them you'd have one of the best stays in a suite. It can really feel like home.

The property looks like trash, with homeless people everywhere and property values going down. A clerk is also telling paying customers to leave because they supposedly "have an attitude." If the Inn Town Suites corporate office has any authority over this Phoenix, Az - WEST location, it should look into what's happening. I put my phone on the desk to show the clerk my reservation email, but he said he only needed my ID. I said okay and reached for my pocket. Before I could get my ID, he looked at my phone and repeated that he only needed my ID. When he asked whether anyone else would be staying, I said just my mother and me, no kids or dogs. He stared at me and asked several times if I had an attitude. I told him I wasn't aware of one and was just trying to check in. I finally said he seemed to be the one with an attitude. He said I had one and cancelled my reservation on the spot. When I asked why, he just repeated that I had an attitude. Buyer beware.

Jessica at the front desk made check-in easy and worry free. She was incredibly patient, smiling, and easy to talk to, and I'm really grateful for her. The property is gated and in a great location, with lots of places to eat and things to do nearby. It was quiet at night, the grounds were clean, and the laundry facility was wonderful. I had an upgraded, refurnished suite on the third floor facing the front. Everything was brand new, comfortable, and smelled great. The fluffy pillows were lovely, the floors looked beautiful and felt nice and cool in the heat, and the curtains were new too. Couldn't be happier.

I wish I could rate this zero. My family didn't feel safe, so we left after one week of a two-week stay. Staff were rude, and reported maintenance problems weren't dealt with. It's a bad location, with dogs barking at all hours and dog hair in the dryer's lint traps. The general manager tries to turn people away just for looking at him and makes false accusations because he can.