Motel 6 Phoenix, AZ - Airport - 24th Street

The TV kept losing service, and there was no internet despite it being advertised. I asked to speak with the manager, but the front desk clerk got angry and said the manager would be there the next day. Nobody showed up, and they gave me no way to contact the manager or get a discount. The first room smelled of cigarettes, and the replacement room did too. When I asked to switch again, the clerk got angry and said all the rooms smelled bad. Do not stay here.

The staff were really nice and the service was great. Still, I wouldn't stay here unless I had to. The location and the other guests made it feel very unsafe. Someone propositioned me for sex before I even reached my room, and there was audible violence coming from the room upstairs.

From the parking lot to the office and the rooms, this was one of the cleanest, best-kept, best-smelling Motel 6s I've stayed at. I was impressed. I also want to thank the woman who answered my early-morning call. I was stranded with nowhere to go and no idea what I'd do until check-in later that day. Her tone, energy, and manner made a big difference. She let me know I had options and didn't have to sit outside in the heat until 3 or 4 p.m. She really saved me.

I was pleasantly surprised by the stay so far. The room had a strong chemical-cleaner smell, like a hospital, which gave me the feeling no bugs could live there. The bed is decent for a 6, and the Wi-Fi gave me almost 8K video resolution. Parking was nearly empty while it was still daylight, and I hadn't seen any suspicious homeless activity or drug deals, at least not yet. It was $118 all in with no deposit, and the location doesn't seem bad. I saw the five-star reviews mentioning Rubi by name and figured the place had been cleaned up. Looks like that assumption was right. Rubi was a little distracted by her kid on the phone, but she multitasked well and check-in was fast.