The Central Downtown Inn & Suites

After staying here several times, I wouldn’t recommend this hotel anymore. We spent two hours trying to change our Expedia reservation dates, then Expedia made several lengthy calls to Central Downtown to ask management to waive the penalty. They refused. Now we’re being charged for three nights we can’t use, and we’re out several hundred dollars. Management said the system wouldn’t allow changes, with no flexibility or give and take. They seemed completely indifferent that we won’t be back. I can’t imagine customer service being more rigid or less helpful. Buyer beware.

I paid for room 304 for three nights, but on the second night my dog woke me so I could take her out. When I came back at 3:30, the door code wouldn’t work. I texted right away and got no response. I walked around waiting for someone to see it, then spent the night with only about 25 minutes of sleep on a stone bench in a nearby park. I eventually did laundry in the laundry room until help arrived around 9:30 am. There was no explanation or apology. He just kept blaming me, saying I should have called or must have entered the code wrong. I reminded him that I’d been locked out of a room I paid for, and I was cold, miserable, and got no sleep. My letting him sleep and sorting it out in the morning didn’t make it my fault. He showed no curiosity or consideration and was extremely resistant to working with me to make it right. If he’d shown some understanding and sympathy and fairly compensated me for not getting what I paid for, I’d have no problem giving five stars. Instead, there was finger pointing and scolding, and no compensation of any kind. I would have happily taken a late checkout, but now I think the only fair fix is full compensation for that night. I couldn’t use the room through no fault of my own. I hope things can be repaired. I’m forgiving and understanding when I’m treated fairly, and I usually give five stars when staff work with me to resolve problems, even major ones. Customer service and Google review ratings are about how well a business responds when something goes wrong, not just whether problems happen.

We’ve been there for over two months, and it’s been perfect, really quiet. Mani, the manager, is amazing and is there whenever you need anything. The housekeeping staff are great too. Every time we’ve used them, they’ve done an awesome job. Thank you all. Kevin and Kadeem

It was nice and private for the first two days, but we got no housekeeping at all. We found a sharp in the room, along with dishes and food, and the back stairs were never shocked. I spent over $2,000, only to be told I needed to figure it out myself. Then I was woken at 9 am and told to hurry and check out, even though checkout is at 11. Thanks, but never again.