Ellen H.
The rest of the property left me feeling icky and dirty, and glad to be gone. The water was hot, at least, and the towels were fairly thick and new. When I returned the keys, I told the attendant the staff were great but the property wasn’t. They sympathized, said things would improve, and comped one of our two nights, which I appreciated. I’m sure it’s hard for them, but maybe they should close while fixing the place, because it isn’t making anyone happy. The people working at La Quinta Pomona were very sweet and kind, and aren’t responsible for the three-alarm dumpster fire of a property. It’s very old and, as I understand it, recently came under the La Quinta brand, now owned by Wyndham. Some La Quintas are lovely, new, and great places to stop with a dog, which is why we started staying at them years ago. They’re not all the same. Maybe this one will be nice again after its massive remodel. There’s a lot to address: chipped paint everywhere, and room doors, trim, and molding that look as if someone attacked them with a hacksaw. The Wi-Fi was spotty, slow, or unavailable. The carpets were grimy, and our bedroom window was filthy and looked out onto a dirt patch where flowers and plants used to be. The tub diverter didn’t work, so most of the water went down the drain when we tried to shower. Breakfast had no fruit and very few choices compared with other La Quintas we’ve stayed at. The cold pool and hot tub were surrounded by dirt piles and broken pipes, so we couldn’t use them.
